|
Servion Global
Solutions, a provider of business response solutions
through contact optimisation, has embarked upon a seven-city
seminar series to highlight customer interaction challenges
faced by the service industry and how application of
technology can enhance and improve customer experience.
Out of the seven cities, Kolkata, Bangalore and Hyderabad
have already held ‘The Customer Interaction Conclave 2005’.
The conclave will be held in Chennai, Mumbai, Pune and Delhi
in the next few days.
“In the US, there are seven million call centre agents,
whereas in India there are 350,000 call centre agents. There
is scope for growth,” said G Shankaran Nair, head (marketing
and business development), talking about the company’s
potential for growth.
In India, almost 85 per cent of Servion’s revenues are
derived from clients in the banking and telecom space. The
company provides the entire gamut of customer interaction
solutions through its contact centre suite of products,
consulting services and systems integration capabilities.
When asked about the competition from contact centre solution
specialists like Avaya and Concerto who provide both products
and the associated software, Nair pointed out that clients
prefer ‘best of breed’ solutions from different companies.
This helps Servion to offer their consulting services and
provide customers with a solution that doesn’t restrict
itself to one client’s product but offers a wider array of
products and services.
At present, Servion operates in the US, Europe, India, and
Middle East and Asia-Pacific.
In 2004-05, Servion increased its revenues by 50 per cent to
Rs 50 crore and had a bottomline of about Rs 5 crore.
Past
Headlines
MTD unfazed by Vijakanth's Party visit...
Maran to meet Intel Chief during US visit...
French Embassy to open new Visa counters in Chennai...
Chennai to be the highest job market : Mafoi Study
AutoKaran: A mediator between auto drivers and cops
Ford to WOW India with Global Car...
Cabinet clears sethusamudiram project...
Elnet Tech to increase IT park space...
AIADMK govt. completes 4 years in office
Statewide Verification of answer scripts begins
Chetak copter crashes near Chennai
IDFC plans to fund more IT Parks
TN - IT exports to cross Rs 11000 Cr.
Balamuralikrishna selected for Chevalier award
|
